Help! ONESTOP NETWORK has jacked my domain!
I'm in a bit of a quandary over my domain (http://mattbarton.net), and I'm hoping some of the clever folks here will be able to help me out. In a nutshell, here's what happened. During the first week of the semester, the commercial (managed) server I had hosting my mattbarton.net (official classroom site) went on the blink, crashing several times and staying down all during some of my first classes (a PR disaster). I tried to be patient, but when it happened the next day, and after they didn't respond to my emails or phone calls asking what was going on, I decided to switch to site5. I managed to copy my website and database over to the new site, but there's one last hitch--I need to get mattbarton.net pointing to this new server.
Unfortunately, the domain registry I've been using for years, ONESTOP NETWORK, has apparently become one of the worst on the planet. I went to their website, logged in, and attempted to manually change the DNS to the new ones, but guess what--nothing happened. I figured it might take awhile (this was on Saturday), so I waited until Monday afternoon. Nothing (the website says it will take up to 36 hours for the switch to take effect.) Well, now it's Thursday, and the domain is STILL pointing to the old site.
I've submitted two trouble tickets to One Stop that were unanswered. I also tried the "live assistance" chat option and tried to communicate the problem, but the, uh...person on the other end didn't seem to understand what a DNS was, much less how to fix it, and kept putting me on hold (he actually disconnected me at one point). Then he said he'd "send me the details in an email," whatever that means. Needless to say, I never got an email.
So, I tried calling (long distance mind you). After being put on hold and promised that I was the "next caller in line" for about 10 minutes, I was connected directly to voice mail. I told them my problem, but let's just say I have very little hope left that anybody at ONESTOP is going to help me (even assuming that there is someone there who can!)
So, I called godaddy.com and asked if there was some way they could help me out. They said the only way would be if I could somehow "unlock" the domain from ONESTOP...Since I don't see that happening (it's not as if they'd actually answer an email), I'm left with very few options here.
Does anyone have any ideas? Should I just keep badgering ONESTOP until they do something, or do I have other options? Any help would be greatly appreciated.